Help merchants with integration.
The first point of contact for technical issues from merchants
Communicate feedback from merchants to the team.
Triage and Escalate customer issues as necessary.
Participate in product development meetings and advocating for users based on feedback and interactions.
Bachelor's degree in computer science or related field is advantageous.
Experience with programming especially PHP is desired.
Experienced using CMS like WordPress and installing plugins is desired.
Customer service experience is required.
Experience with documentation is a plus.
Good command of English and effective communication skills is a plus.
Process-oriented and a focused mindset.
The ability to retain important information.
Effective communication skills and exceptional customer service skills.
Must live in Abuja.
We are hiring a Merchant Support Engineer to join our merchant support team
Send a resume to email@example.com with the job title and your name as the subject. Please also include a couple of sentences on why you are the best candidate for this position.