Frequently Asked Questions

For further questions, send a message to support@glade.ng

General

What is Glade?

Do you have a physical branch?

How safe is Glade?

Is my account insured?

How long does it take to open an account?

Can I open an account from outside Nigeria?

Pricing

How much does it cost to use Glade?

Is it free to open a Glade account?

What if my business does more than ₦10,000,000.00?

Know Your Customer (KYC)

What documents do I need to open a business/personal account?

Why do you need my BVN?

I don’t know the bank connected to my BVN?

Services

Do you offer cards?

Do you offer POS?

Can I deposit cash?

Do you offer loans?

Can I receive international transfers?

Is my Virtual Card directly connected to my Glade balance?

On what platforms can I use my Virtual Card?

I’m interested in partnering with Glade, how do I go about it?

How do I send money?

How do I protect my Glade Account?

How do I get and share my referral link?

How do I credit my Glade account?

How do I buy a Data Bundle?

How do I buy Airtime?

How do I request to disable/freeze my account?

How do I change my PIN?

How do I request a POS?

When I have an issue, how do I contact support?